Renter portal

We’re here to help you with any property management requests or concerns you may have. On this page, you’ll find all the key resources you need to make your experience as smooth and stress-free as possible. Through this portal, renters are able to access:

  • Leasing and property management
  • Renters / renter guide
  • Maintenance and repairs
Leasing and property management

Please notify your property manager promptly about any general repairs needed. Provide details and even photos if helpful. A tradesperson will reach out to schedule a convenient access time within 14 days. Please note that missed appointments may incur a standard call-out fee.

It’s important to note that you are responsible for repair costs resulting from damage or neglect caused by you or your visitors.

You can email your requests to pm@propertyinitiatives.com.au

Please include your property manager and address in the subject line and a member of our team will get back to you as soon as possible.

Renter portal coming soon to make it easy for renters to access guides and streamline maintenance requests.

Renters / renter guide

Everything you need to know about your tenancy can be found here.

View more information
Maintenance and repairs

Please notify your property manager promptly about any general repairs needed. Provide details and even photos if helpful. A tradesperson will reach out to schedule a convenient access time within 14 days. Please note that missed appointments may incur a standard call-out fee.

You can email your requests to pm@propertyinitiatives.com.au

Please include your property manager and address in the subject line along with the issue and a member of our team will get back to you as soon as possible.

For urgent repairs, call (03) 9663 3275 immediately.

Outside business hours, contact one of our emergency tradespeople.
Under the Residential Tenancies Act 1997, urgent repairs are outlined in the list below.

  • Burst water service
  • Blocked or broken toilet system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • Failure or breakdown of any essential service or appliance provided by a rental provider or agent for hot water, water, cooking, heating, or laundering
  • Failure or breakdown of the gas, electricity or water supply
  • Any fault or damage in the premises that makes the premises unsafe or insecure
  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase.
  • Any appliance, fixtures or fittings (other than a dishwasher) that uses or supplies water
  • Air conditioning
  • Safety devices
  • Faults or damages that make the property unsafe/insecure.
  • Pest infestations
  • Mould/damp
View more information

Contact us today for any enquiries

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