Maintenance & Repairs

Maintenance is an important part of taking care of you and your home. There are two types of maintenance – general and urgent repairs.


You should let your property manager know of any general repairs as soon as you discover the need. It helps us to understand and respond to the issue if you provide details and attach a photograph.

Email your request or fill out the Maintenance Request Form.

General repairs are actioned within 14 days.

A tradesperson will contact the tenant to arrange a suitable time to access the property. Tenants will be charged a standard call-out fee for missed appointments.

Tenants are responsible for the cost of any repairs needed as a result of damage or neglect caused by tenants or their visitors.

Urgent Repairs

Urgent repairs should be reported to Property Initiatives immediately by phoning (03) 9663 3275.

Urgent repairs outside of business hours can be actioned by tenants themselves by contacting one of our Emergency Tradespeople.

Tenants can apply to be reimbursed for the cost. Tenants must keep invoices and advise Property Initiatives on the next business day.

The Residential Tenancies Act outlines what constitutes an urgent repair:

  • Burst hot water service or pipe
  • Blocked or broken toilet
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • Failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water cooking, heating or laundering
  • Failure or breakdown of the gas, electricity or water supply
  • Any fault or damage in the premises that makes the premises unsafe or insecure
  • A serious fault in a lift or staircase